5:30 P.m. - 6:00 P.m™
Everything you need to know about how to access technology services at the New School.
- MyNewSchool
- NetID
- New School Single Sign-On
- Newcard
- Non-Person Accounts
- Password Change/Reset
- VPN (Virtual Private Network) for Students
- Adobe Creative Cloud for StaffBannerHyperionPerceptiveTableau
- Google Drive
- Google Sites
- Office 365
- Online Meeting Platforms
- Zoom Web Conferencing
- Email AliasGmailGoogle CalendarGoogle GroupsMobile Devices (Email Setup)
- Large Scale/High Profile Events. Venue Leasing, Theatrical Performances
- Screenings of Documentaries and Full Length Films (DCP, Blu Ray, DVD)
- Small Scale Academic or Public Event without Specialized Technology
- Adobe Creative Cloud for Students
- Apps Anywhere
- AWS (Amazon Web Services)
- Drop Box
- Equipment Center
- Printing
- Qualtrics
- Scanning
- Technology Labs
- VMware
- Wireless Printing
- Fax Online
- Jabber Softphone
- Residence Hall Networks
- Telephones
- Voicemail
- Wireless Network
- Employee GuidesLaptop Choice ProgramNetwork Share DrivesPrinting (Office)
- 2-Step Login
- Information Security Handbook
- Information Security Policies and Standards
- Secure File Transfer (Secure Send)
- Two-Factor Authentication (Swivel PINsafe)
- Virtual Private Network (VPN) for Faculty & Staff
- Newcard Cash and Dining Dollars
- Classroom Equipment Training
A to Z
Current Issues
All systems operationalScheduled Maintenance
View scheduled maintenance
Report an issue
Help Contacts
- IT CentralIT CentralIT Central is currently operating remotely
Extended hours for the beginning of the Fall semester.
Hours:
7:45 a.m. - Midnight (Mon-Thurs)
7:45 a.m. - 9:00 p.m. (Fri)
Closed (Saturday)
Closed (Sunday)
Email: [email protected]
Submit an IT Service Request
646.909.4357 or dial HELP (4357) from a campus phone.
- Campus Card Services
Campus Card Services
Campus Card Service is currently operating remotely
Hours:
9:00 a.m. - 5:30 p.m. (Mon, Tue and Thurs)
9:00 a.m. - 6:00 p.m. (Wed)
9:00 a.m. - 4:30 p.m. (Fri)
Closed (Saturday and Sunday)
646-909-4472Email: [email protected]
- New School ZOOM Support Hotline
New School ZOOM Support Hotline
For immediate Zoom troubleshooting support call 646-909-9666 (ZOOM).
Hours:8:00 a.m. - 9:00 p.m. (Mon-Fri)10:00 a.m. - 6:00 p.m. (Sat)Closed (Sunday)
The New School Zoom Hotline is for immediate troubleshooting support to assist faculty, students and staff navigate to a specific zoom meeting, assist with zoom meeting controls and escalate specific issues to additional teams, ready to assist getting online classes moving.
Zoombombings can be reported to the Zoom fax a document from phone Hotline or via email at [email protected].
- Events IT
Events IT
66 West 12th Street, Room 303
Hours:8:00 a.m. - 10:00 p.m. (Mon - Fri)9:00 a.m. - 5:00 p.m. (Saturday)
212.229.5300 x2310
Email: [email protected]
- Adobe Enterprise Customer Service
Adobe Enterprise Customer Service
www.adobe.com/in/company/contact.html
- Equipment CenterEquipment Center55 West 13th Street, Room 102
Fall 2020
Please note changes to our regular operations
Hours:September 14 - December 18, 202010:00 a.m. - 6:00 p.m. (Mon-Fri)
Closed September 7
Closed November 25-30
646.909.4556Email: [email protected]
- AWS Customer Support
AWS Customer Support
For specific questions about the AWS Educate program or guidance on AWS services, contact AWS Customer Support.
- Parsons ParisParsons ParisStudent Lounge, 45 Rue Saint Roch
Hours:
11:30 a.m. - 12:30 p.m. / 5:30 p.m. - 6:00 p.m. (Mon - Thur)
11:30 a.m. - 12:30 p.m. (Fri)
Email Parsons Paris Adobe Creative Cloud support.